Privacy Policy

1.Overview

This Privacy Policy explains how Harris Garage Door (“we,” “us,” or “our”) collects, uses, and protects information when you visit our website, request an estimate, or communicate with us by phone, text message, or email. By using our website or services, you agree to the practices described in this Policy.

2.Information We Collect

Information you provide. When you request an estimate, schedule service, or contact us, we may collect your name, phone number, email address, service address or ZIP code, and details about your garage door or request, including any message you send us.

Information collected automatically. Like most websites, we automatically collect certain technical information — such as your IP address, browser and device type, the pages you view, and how you interact with our site — using cookies and similar technologies described below.

3.How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates
• Schedule, perform, and follow up on garage door services
• Send appointment confirmations, reminders, and service updates by phone, text, or email
• Process payments and maintain service records
• Send promotional offers and updates where you have consented to receive them
• Operate, maintain, improve, and secure our website
• Comply with our legal obligations

4.Text Messaging (SMS/MMS)

When you provide your mobile number and opt in — for example, by submitting a request, checking a consent box, or texting us — you agree to receive text messages from Harris Garage Door about your service, such as appointment confirmations, scheduling, estimates, and follow-ups, and, where you have separately opted in, occasional promotions.

• Message frequency varies based on your interactions with us.
• Message and data rates may apply, depending on your mobile carrier and plan.
• You can opt out at any time by replying STOP to any text message; you’ll receive a confirmation and we’ll stop texting you. For help, reply HELP or contact us at the number below.
• Mobile carriers are not liable for delayed or undelivered messages.
• Your mobile information and SMS opt-in consent will never be sold, rented, or shared with third parties or affiliates for their own marketing. Phone numbers are shared only with the service providers that help us deliver these messages, and solely for that purpose.

5.Email Communications

We may send you transactional emails (such as estimate confirmations and service updates) and, where you have opted in, marketing emails. You can unsubscribe from marketing emails at any time using the link in the email or by contacting us. We may still send transactional messages related to active or requested service.

6.Cookies & Tracking Technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and measure the performance of our marketing. Cookies are small files stored on your device.

• Essential cookies enable core site functionality.
• Analytics cookies help us understand how visitors use the site so we can improve it.
• Marketing cookies may be used to measure and improve our advertising.

You can control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the site function.

7.How We Share Information

We do not sell your personal information. We may share it only in limited circumstances:

• Service providers who perform functions on our behalf — such as website hosting, communications (phone, text, and email delivery), scheduling, analytics, and payment processing — and who may use it only to provide those services to us.
• Legal and safety reasons — to comply with applicable law, respond to lawful requests, or protect our rights, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

As noted above, mobile phone numbers and SMS opt-in consent are never shared with third parties for their marketing.

8.Data Retention

We retain personal information for as long as needed to provide our services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements.

9.Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

10.Your Choices & Rights

• Text messages — reply STOP to opt out at any time.
• Marketing email — use the unsubscribe link or contact us.
• Cookies — manage them through your browser settings.
• Access & updates — contact us to review, correct, or request deletion of your information, subject to applicable law.

11.Children’s Privacy

Our website and services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

12.Third-Party Links

Our site may link to third-party websites we do not control. We are not responsible for their content or privacy practices, and we encourage you to review their policies.

13.Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent changes. Your continued use of our website or services after an update constitutes acceptance of the revised Policy.